Shipping policy

At Viantie, we provide reliable, fully trackable shipping across the United States. The details below disclose our shipping destinations, handling times, delivery estimates, and costs.

Shipping Destinations

  • United States

Processing, Production & Handling Time

  • Handling time: 1 to 2 business days
  • Order cutoff: Orders placed by 14:00 EST are processed the same business day; later orders are processed the next business day.
  • Business days: Monday to Friday (no processing on weekends or public holidays).

Shipping Costs

Free standard shipping on all orders, no minimum purchase required.

Estimated Delivery Times by Country

Delivery times are shown in business days and begin after processing/production is complete.

Country Total Delivery Time Cost
United States 6–10 business days Free

Prices & Currency

  • US orders: Prices are shown in USD ($) at checkout.
  • Shipping: No additional shipping costs are charged at checkout.
  • Other currencies: If your bank bills in a different currency, your provider may apply an exchange rate and/or fees.

Order Confirmation & Tracking

  • You’ll receive an order confirmation email after checkout.
  • Once dispatched, you’ll receive a shipping confirmation with your tracking number and link.

Lost, Damaged, or Incorrect Shipments

If your shipment is lost, arrives damaged, or the wrong item is received, please contact us within 48 hours of delivery and include:

  • Photos of the item and packaging
  • A short description of the issue
  • Your order number

We will arrange a free replacement or refund. For more details, see our Return & Refund Policy.

Weekend Orders & Unforeseen Circumstances

Orders placed on weekends or public holidays are processed the next business day. Delays due to customs, carrier backlogs, or weather conditions may occur.

Company Information

Store Name: Viantie
Company Name: Hanovic Trading B.V.
Address:  Maasdijk 136, Aalst, 5308 JG, Netherlands.
Phone: +31 97 010209780
E-Mail: info@viantie.com
Contact Form: Here
Company Number: 90630548
VAT No: NL865384976B01

Customer Service Opening Hours: Monday to Friday, 10:00 to 18:00 (CET/CEST) Central European Time.
Response Time: We strive to respond to all inquiries within 24 hours during our operating hours.
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