Privacy policy

Last Update: August 28, 2025

This Privacy Policy explains how we handle your personal information when you visit, use, or shop on Viantie.com (the “Site”) while located in the United States. By using our Site, you agree to the collection and use of information as described here.

1. Information We Collect

When you interact with our Site, we may collect the following categories of information:

a. Device & Browsing Data

Browser type, IP address, operating system, and time zone.
Information about the pages you view, products you browse, and referral sources.
Technical identifiers created by cookies, pixels, and similar tools.

b. Order & Transaction Data

Your name, billing and shipping addresses, email, and phone number.
Payment details (credit/debit card numbers or other payment method data) and purchase history.

c. Communication Data

Messages or inquiries you send us, including customer support requests.
When this Policy refers to “Personal Information,” it includes all of the categories above.

2. How We Use Personal Information

We use personal information for purposes such as:

Processing and delivering orders.
Communicating with you about orders, accounts, or support.
Protecting against fraud or suspicious activity.
Sending relevant marketing messages, where permitted by law.
Improving our Site and services.

3. Hosting and Shopify Services

Our Site is hosted by Shopify Inc. Shopify stores and processes personal information primarily in Canada and the United States. Where data is transferred outside of your country, Shopify relies on mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs) to ensure protection.
You can read more about how Shopify processes data in its Privacy Policy.

4. SMS and Email Marketing

If you provide your phone number or email for marketing purposes, you may receive promotional messages from us.

Text Messages (TCPA compliance): By subscribing at checkout or through forms, you agree to receive SMS alerts about orders and occasional promotional offers. Message frequency is limited. Standard message and data rates may apply. To unsubscribe, reply STOP. For help, reply HELP.
Email Marketing: With your consent, we may send newsletters, product updates, and promotions. You can opt out anytime using the unsubscribe link in emails.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your shopping experience. These may be used to:

Remember your preferences and items in your cart.
Track browsing behavior to improve the Site.
Provide targeted advertising.

Consent: When you first visit the Site, you may see a cookie banner that asks you to accept or manage cookies. You can decline non-essential cookies.

Managing Cookies: Most browsers allow you to block or delete cookies through settings. However, doing so may affect Site functionality.

6. Sharing of Information

We may share your personal information in the following cases:

With service providers: For payment processing, shipping, IT support, and analytics.
With advertising partners: To deliver personalized ads based on your browsing behavior.
When required by law: To comply with subpoenas, court orders, or government requests.
Business transactions: In the event of a merger, acquisition, or asset sale.

7. Your Rights as a U.S. Resident

Depending on your state (including California), y\ou may have rights under CCPA/CPRA and other privacy laws:

Access / Know: Request details of personal information we hold.
Correct: Fix inaccurate or outdated information.
Delete: Ask us to delete your personal data, subject to exceptions.
Opt Out of Sale/Sharing: Prevent us from “selling” or “sharing” your data for targeted ads.
Non-Discrimination: You will not face different treatment for exercising privacy rights.

To exercise these rights, contact info@viantie.com. We may verify your request before proceeding.

8. Do Not Track

We do not alter our data collection practices if your browser sends a “Do Not Track” signal.

9. Data Retention

We retain personal data as long as necessary to provide services, comply with U.S. legal obligations, or resolve disputes. You may request deletion at any time.

10. Security

We use safeguards to protect your information, but no system is completely secure. Please keep your login credentials safe.

11. Children’s Privacy

Our Site is not directed to children under 13 years of age, and we do not knowingly collect personal information from them. If you are a parent or guardian and believe your child has provided personal data, please contact us so we can delete it.

This policy aligns with the Children’s Online Privacy Protection Act (COPPA).

12. Updates to This Policy

We may update this Policy from time to time to reflect changes in practices, U.S. law, or service providers. Updates will be posted with a revised “Effective Date.”