Frequently Asked Questions (FAQs)

Items can be returned within 30 days if unused, unworn, in original packaging, and with all tags attached.

Email info@viantie.com or use our contact form. We’ll provide the return address and instructions.

We cover them for damaged, defective, or incorrect items. For change-of-mind returns, the customer pays.

Refunds are processed within 7 business days after we receive and inspect your return.

Yes. We offer free shipping on all orders within Germany, Austria, the Netherlands, Belgium and the USA

Orders are processed within 1–2 business days. Estimated delivery times are 6–10 business days for Germany, Austria, the Netherlands, and Belgium, and 6–10 business days for the United States.

You’ll receive a tracking number by email once your order has shipped.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay in all markets. In the Netherlands, we also accept iDEAL; in Belgium, we accept Bancontact; in Germany and Austria, we offer Klarna options now, where available; in the United States, we also accept Discover. The checkout will only show payment methods that are available for your billing country, currency, and device.

Yes, within 24 hours if it hasn’t been processed or shipped. Contact us immediately at info@viantie.com.

We use premium Italian leather and high-quality fabrics chosen for durability, texture, and timeless appeal.

Yes. Every bag is made by skilled artisans using traditional techniques and precise attention to detail.

No. We focus on creating timeless designs with consistent quality and craftsmanship.

Select your item, add it to the cart, and complete checkout. You’ll receive an email confirmation once your order is placed.

Yes. All Viante bags include a 6-month warranty for manufacturing defects.

Monday to Friday, 10:00 to 18:00 (CET/CEST), with responses usually within 24 hours.