Refund policy

You have the right to return your order within 30 days of receiving it. No reason is required. Once a return is approved and received, refunds will be processed within 7 business days.

Conditions for Returns

Product Condition: Items must be unused, in original packaging, and in the same condition as received.

Return Options

Full refund to the original payment method
Store credit (available upon request)
Replacement for damaged or faulty products

Return Process

Step 1: Contact our support team at info@viantie.com within 30 days of delivery. Include your order number and reason for return.
Step 2: Our team will provide return instructions and a return form. This form must be included in your package.
Step 3: Ship the item to the return address below using a tracked shipping method. If you do not use tracking, the return remains your responsibility until received.

Return Address

Store Name: Viantie
Address: Maasdijk 136, 5308 JG Aalst, Netherlands

Please note: All returns, including those from the United States, must be shipped to our international return facility located in Aalst, Netherlands.

For any return-related questions, contact us at info@viantie.com.

Return Costs

Covered by Viantie: Damaged, defective, or incorrect items.
Customer’s Responsibility: Change-of-mind returns or cancellations after shipment. The customer is responsible for all costs associated with international return shipping to the Netherlands.

Refund Process

Processing Time: Refunds are processed within 7 business days of receiving your return.
Refund Method: Refunds are issued to the original payment method used for the order.

Specific Scenarios

Exchanges: Not offered; please return and place a new order.
Change of Mind: Items may be returned within 30 days if unused. Customer covers shipping.
Faulty Items: Report within 48 hours with photos. We will arrange a refund or replacement.
Damaged Items: Contact us with photos of the item and packaging. We’ll arrange a replacement or refund.
Wrong Product: Notify us within 7 days. We’ll send the correct item and cover return costs.
Item Never Arrived: Check our tracking page first. If unresolved, contact support.
Cancellation: Orders may be cancelled within 24 hours if not shipped.

Country/Region